h baazi Privacy Policy

h baazi collects two types of information to operate its services — information you provide directly, and information collected automatically.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (where identity verification is required)
• Permanent address
• Financial transaction details — bKash, Nagad, Rocket or Upay account numbers

1.2 Account and Gaming Information

• Username and encrypted password
• Deposit and withdrawal history
• Betting and gaming activity — bet amounts, results, session duration
• Bonus claims and wagering activity
• VIP level and cashback history

1.3 Technical Information

• IP address and device type (mobile, tablet or desktop)
• Browser and operating system version
• Time and duration of site visits
• Cookies and session identifiers
• Referral source and external link click data

2.1 Information Provided Directly

You provide information directly when filling in the registration form, completing the identity verification process, making deposit or withdrawal requests, and when contacting the support team. This information is used solely to deliver the relevant service.

2.2 Automatic Collection

When you use the h baazi platform, technical information is collected automatically through server logs, cookies and analytics tools. This information helps maintain the security and performance of the platform.

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes receive information from trusted third-party verification services. However, this information is used only for security and legal compliance purposes.

h baazi uses your information only for specific, lawful and transparent purposes. The main purposes are described in detail below:

3.1 Account and Service Management

• Completing account registration, identity verification and login processes
• Processing deposit and withdrawal requests
• Correctly applying bonuses, cashback and VIP benefits
• Maintaining gaming and betting account history

3.2 Security and Fraud Prevention

• Detecting unusual transactions and account activity
• Preventing attempts to create multiple accounts
• Protecting against cyberattacks and data breaches

3.3 Customer Support and Communication

Your account information is used to resolve your issues through 24/7 live chat and email support. Records of support sessions are kept so that better service can be provided in the future.

3.4 Responsible Gaming Monitoring

We monitor your gaming patterns so that signs of problematic behaviour can be identified at an early stage. Our responsible gaming information explains in detail how to use limit-setting and self-exclusion features.

3.5 Legal Compliance

Maintaining records as required by applicable law and responding to legitimate requests from relevant authorities are our legal obligations.

4.1 Technical Security Measures

h baazi uses industry-standard security technology to protect your personal and financial information. SSL (Secure Sockets Layer) encryption is used for all data transmissions. Passwords are never stored in plain text — they are encrypted using a one-way hashing algorithm.

• Data stored with 256-bit AES encryption
• Automatic alerts for suspicious login attempts
• Two-step verification (OTP) facility
• Regular security audits and vulnerability assessments

4.2 Data Retention Period

Information for active accounts is retained for as long as the account remains active. Even after an account is closed or becomes inactive, transaction and identity information is retained for a set period as required by law. This period is generally five to seven years.

4.3 Response to Data Breaches

In the event of a security breach, affected users will be notified as quickly as possible and advised on necessary protective steps. We will conduct a proper investigation and take measures to prevent a similar incident from occurring in the future.

h baazi does not sell your personal information to third parties. However, certain information may be shared in limited circumstances, as described in detail below.

5.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket and Upay is sent to the respective payment service provider. This information is used solely for processing the transaction.

5.2 Technology Service Providers

Some technical information may be shared under contract with game software providers, identity verification services and technology infrastructure partners. All such partners are required to comply with our privacy standards.

5.3 Disclosure for Legal Reasons

Disclosing information necessary to comply with court orders, legitimate requests from investigative agencies, or obligations under applicable law is a legal requirement for us.

5.4 Business Restructuring

In the event of a business merger, acquisition or sale, user information may be transferred. In such circumstances, you will be notified in advance and given an opportunity to consent before the new policy takes effect.

The h baazi platform uses various types of cookies and tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security-related functions. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, display settings and your recently viewed games list.
• Analytics Cookies: Analyse site traffic and usage patterns to help improve the service.
• Marketing Cookies: Used with your consent to show relevant advertisements and promotions.

6.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, disabling certain cookies may limit some functionality of the platform. When you first visit the site, you can set your preferences from our cookie consent banner.

Every user registered on the h baazi platform has the following rights regarding their personal information:

7.1 Right to Access

You may find out at any time what types of information we hold about you. On request via live chat or email, we will provide a summary of your stored information.

7.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction. Corrections to information required for identity verification may require additional verification.

7.3 Right to Erasure

After closing your account, you may request that your personal information be deleted. However, due to legal obligations, certain information must be retained for a set period — it cannot be deleted immediately.

7.4 Right to Data Portability

You may request that your account and transaction information be exported in a standard format.

7.5 Right to Object to Processing

You have the right to opt out of marketing communications and profiling activities. This request can be made through the support team.

h baazi strictly prohibits registration or use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor. Although age verification measures are in place at registration, if it comes to our attention that a minor's information has entered our system, that information will be deleted immediately and the account will be closed.

If a parent or guardian believes their child's information has been collected unintentionally, please contact our support team.

h baazi's technology infrastructure may rely on servers located in different countries. Where information is transferred outside Bangladesh, we ensure that the destination country or processing organisation provides an equivalent level of data protection.

For international data transfers, we apply contractual safeguards and regularly assess the security standards of each partner.

h baazi may update this privacy policy from time to time. For significant changes, a notification will be sent to the registered email address or mobile number, and the revised policy will be considered effective from the date it is published on the site.

Continued use of the platform after any changes will be considered acceptance of the new policy. If you do not agree to a policy change, you may request that your account be closed. For general queries, you may visit our FAQ page.

If you have any questions, requests, or complaints about this Privacy Policy, please contact us:

For privacy-related requests, please write "Privacy Request" in the email subject line. We try to respond to every request within business days. To learn more about h baazi's services, visit our About Us page.